The National Hotline on Drug Dependence and OST issues received 3344 appeals in 2017.
The most common topics addressed to the Hotline were contacts of OST sites, reception of a drug by prescription and directly at a medical institution, removal of legally received drug by law enforcement agencies, the question of waiting lists and expansion of the program in the regions, the compulsory decrease in the dosage of the drug and the problems with doctors concerning testing on the use of narcotic substances, administrative statements of patients, reception of drugs in the remand centres and temporary detention facilities.
On the basis of the received applications, 250 new strategic cases were handled, of which 207 were solved, which is 83%. Some of these cases are still under consideration. During works on the case support, 147 official applications were sent to the General Prosecutor’s Office and regional prosecutors, the Ombudsman, the Public Health Center, the Head of the National Police, the Minister of Justice and the State Criminal Execution Service, the leadership of the regional penitentiary institutions, chief physicians of the treatment and preventive care establishments, regional OST coordinators, NGO leaders, who accompany projects on medical, psychosocial support for SMT sites and others.
Among the complaints received on the Hotline, on which cases were brought in, the following can be distinguished:
- complaints about inappropriate, biased attitude of medical staff of OST site – 81 cases;
- complaints about imperfection and overregulation of the regulatory framework for OST – 63 cases;
- complaints related to unlawful actions of police officers – 28 cases;
- complaints related to the provision of access to a OSTby a state – 26 cases;
- complaints related to the lack of continuity of treatment with SMT drugs in the remand centres and temporary detention facilities – 13 cases;
- complaints about inadequate, biased attitude of social workers – 3 cases;
- others – 36.